What it means: This involves designing and configuring database structures, including tables to store data, fields to define the attributes of data, and views to present data in a particular format. What it does: It enables users to define the structure of databases according to their specific requirements, facilitating efficient data storage, retrieval, and analysis.

What it means: Case management involves managing and resolving individual cases or incidents, often following ITIL (Information Technology Infrastructure Library) best practices for IT service management. What it does: Case management systems track and document cases from initiation to resolution, ensuring timely and effective handling of issues or requests.

What it means: HRM involves managing the human resources of an organization, including tasks like recruitment, employee onboarding, performance management, training, and payroll. What it does: HRM systems streamline administrative tasks related to managing employees, ensure compliance with employment laws and regulations, and support the development and retention of a skilled workforce.

What it means: Opportunity management refers to the process of identifying, tracking, and managing potential sales opportunities within a business. What it does: It helps businesses monitor leads, analyze sales pipelines, and prioritize efforts to maximize revenue generation.